Online success for digitally-minded surgery

Published May 12, 2017 at 11:49

An East Lancashire surgery is celebrating after a drive to get more patients using online services resulted in around 100 people signing up.

Staff at Thursby Surgery, in Burnley, held two recent sessions in the waiting room to inform and assist patients with the online signing up process.

Services include the ability to order repeat prescriptions and book GP appointments from the comfort of home and on mobile devices.

From Monday, May 15, Thursby’s Patients will no longer be able to order repeat prescriptions via their pharmacy and so the the surgery is keen for people to be aware of the alternatives.

Kathleen Birtwistle, PPG member at Thursby Surgery, said:

We’re giving people the opportunity to sit down and learn how to do it online. It’s a really good investment of their time, it’s so easy and so straightforward and saves all the hassle of having to make a telephone call and wait in queues.

Patients can still visit the surgery or call via a dedicated line to order repeat prescriptions but with that line only open 12.30pm-3pm on weekdays and usually busy, using online services could prove a big help.

Kathleen added:

If people register online they can order their repeat prescriptions or book their forward appointments whenever it suits them 24 hours a day.

Lorna Johns, Practice Manager at Thursby Surgery, said:

I’m delighted that the two sessions have resulted in such fantastic numbers of people signing up to use online services. We fully back Kathleen and the PPG’s work and hope we can continue to get more of our patients using online services for their own convenience.

Find out more about Thursby surgery’s move to get more people online in this short film.